This accessibility statement applies to Virtual School Kent, run by Kent County Council.
The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.
View the site your way
There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.
AbilityNet provides advice on making your device easier to use if you have a disability.
Feedback and contact information
Please contact us if you have an accessibility query including:
- If you are experiencing issues with accessing information or using the website
- If you find an accessibility problem not listed on this statement
- If you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
Alternative formats
If you need information in an alternative format, such as braille or a language other than English:
Email: alternativeformats@kent.gov.uk
Call: 03000 421 553
An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this. We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.
Complaints process
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.
Non-accessible content
We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards. If you find something that does not work that we missed, remember to contact us.
The content listed below is non-accessible for the following reason(s):
Documents and PDFs
Some PDFs and documents on the site published after 23rd September 2018 have accessibility issues. We are working to fix this. If you need support to access information within these documents and PDFs, please contact us via email or phone.
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
Documents and PDFs
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services. Any new PDFs or documents we publish will meet accessibility standards.
Videos
All video content published meets accessibility regulations.
Third-Party Content
Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:
- Links to non-KCC websites
- Content/functionality on our website, such as the Google Search Bar
- Content hosted on other websites, such as social media sites.
Preperation of this accessibility statement
This statement was prepared on 06/01/2021.
This website was last tested on 15/10/2020. The test was carried out by Kent County Council.